What our past clients say

Tapco

We have used Tapco on various sites in central London over the last two years and they have provided a thoroughly professional and effective service. They are reliable, cost effective and they do what it says on the box! Rare indeed!

James Folkes

All round positive experience

The teams were polite, helpful, and efficient at all works involved. We had a significant amount of plaster taken off the walls and the team did all they could to keep the dust down, even putting up a clever improvised air lock in place to protect the kitchen/food prep area. Following payment, the paperwork and guarantees were forwarded almost immediately. I guess having been in this work industry for nearly 40 years they do know their business inside out and we felt we were in safe hands.

Paul Bishop

Great Service - Highly Recommended

Tapco Homedry provided a comprehensive and useful report on the causes of the dampness and condensation in one of our flats that allowed the flat owner to proceed with the most appropriate remedial work. Tapco were pleasant, professional and very helpful, and the visit for their report was arranged and conducted promptly. They provided a great service and I am happy to highly recommend them.

Gareth Richards

Very professional - job well done

Tapco have been very helpful, responsive and professional in how they have managed and completed our re-roofing project, within budget and quote. We are very pleased with the result. Big thank-you guys.

JP-B

fantastic service.

Professional and experienced staff with a vast knowledge and skill set. I commissioned Tapco to complete some damp proofing work, and the discovered other issues that required rectifying during the process. Tapco were equipped and experienced enough to professionally make good all issues in a timely manner and at a competitive price. Would thoroughly recommend Tapco to friends.

Adam

Excellent Service and work

Tapco have Just completed damp proofing my house and I can't fault the quality of their work and professionalism of their operatives. A great job from start to finish, I highly recommend them. GP.

GP

Quality reports in quick time!

We have used Tapco now for 15 years and have no hesitation in recommending them for reports and for follow on works. The quality of their works and reporting standards are excellent.

Louise McCausland

Very good experience

Tapco really helped me with the issues I had in my house. I found them really helpful , reliable and organised . The team of builders and labourers was really polite and the gave me a lot of information about what they were doing and how it would help fix the issues. The Tapco guys cleaned after themselves and that is a big plus in my book as I have been dealing with other builders that leave the place a complete mess . I would strongly recommend Tapco to anyone that is interested in having the best results.

Cosmin

Excellent Service

Whole team are very helpful from start to finish.

Carol Talbot

Excellent workmanship

Just had various bits of damp-proofing done to my flat. The work was done on time and to a very high standard. Although the place was a bit of building site during the work - as you'd expect - it was left immaculate! Impressed. I wouldn't hesitate to recommend them to anyone

Pete

Happy customer

I would like to thank Tapco for the work they carried out recently on my flat in Kingston. Both me and my partner are very happy with the service we received and the quality of their work. I wouldn't hesitate using them again.

S.S

We are very happy with the process and the work from the beginning to the end (only slight issue with certain way they work with form after form to fill in to begin with - they could have sent them all in one go to safe time). Vlad, the surveyor, was very patient explaining and checking everything. The office staff were very accommodating with our request for the job to be done earlier than schedule. John and Wayne came on time every single day he was assigned to us and also very patient, accommodating, explanatory and helpful (he even gave up his weekend to finish the work at our place). Yes, it is expensive but it does come with a warranty. However, it would be nice for our assurance purpose if a follow up checking is done to make sure - in our case - no more damp has been found as we do not have the equipment to check it. thanks a lot.

NM

excellent in every way.

Linda Luck

Excellent professional work

I had damp in a back room of a house that I am the landlord for. I commissioned a quote from a Tapco competitor and was presented with a lazy pro forma cut and paste report, that was not only incredibly expensive but completely incorrect in the root cause of the issue. Tapco was recommended to me and every interaction has been excellent. - The free report was clear, accurate in its findings and produced quickly. - The work was completed to the highest standards with zero mess left. They respected the new floor that I had put in and there wasn't even a superficial scuff mark to be found anywhere. - no corners were cut in their work - the office staff are professional, courteous and efficient. - it was a fair price for a significant amount of work completed to a high standard Even the tenants thought they had done a great job! Both the tenants and I have peace of mind about the world completed and confidence about the root cause being resolved. I can't recommend them highly enough.

Neil T

Damp resolved quickly and easily.

We've used Tapco for 25 years, a very efficient well run business. We had some rising damp in two rooms, coming from the same source. Tapco identified the problem, and within three weeks Liam came and did the work. Liam's workmanship was excellent and is very nice guy also. Cleaned up well and gave me good instructions on when to decorate etc. Couldn't recommend them more highly. Thank you Tapco.

Sara Gittins

Good, efficient service

We have used TAPCO twice and been very pleased with their service.

Chris Evans

A job well done

I needed a new damp proof course, 2 new air bricks, woodworm treatment & a drain cleaned & repaired. The workmen were efficient, neat & tidy, left no mess. A great experience. I would recommend this company. I had the original survey on the propery way back in July. The company were happy to make a booking for an unspecified date, alowed me to have the discount & refunded the cost of the survey. Great value for money.

Denise Frost

Rising Damp Issue

My wife discovered rising damp in our basement. Not knowing the first thing about damp proofing we called out the experts, Tapco Homedry, to help us. Tapco alleviated our concerns over the phone and arranged a date to solve the problem at our convenience. Fortunately Tapco were able to sort out the issue and told us that if the rising damp had not been found the price of fixing the issue could have doubled in a matter of weeks! Thankfully we found it and thank you Tapco for fixing it.

William Herbert

Outstanding service

Our approach to Tapco Home Dry was with regard perceived damp and condensation issues in the roof voids over two recent build blocks of flats. The assistance of Tapco HD in assessing and advising on the situation has been prompt, courteous proficient and first class. I would have no hesitation in recommending Tapco HD to property owners experiencing damp challenges. Colin R Hanner Real Acorn Property Solutions property managers 27 August 2015

Colin Hanner

Delivered on budget, on time

Tapco did a damp proofing project for us. Straightforward to deal with and kept us up to speed well.

Flat owner

Exceptional service

Everything, so far, has been exemplary. I am therefore confident that work will proceed to a more than satisfactory conclusion. In a world of so much grievance with such works, it is refreshing to encounter the exceptional.

Gavin McFarlane

Good professional Service

I received good professional service from Tapcohomedry. There were flexible and helpful particularly Ela who answered many of my questions - thank you Ela, good client service. The trades man that did the work, Michael , was also flexible given that the Electrician turned up at the wrong time making his work more difficult. A couple of points to note: I was expecting the wood floors to be refilled with 'floor grout' after they removed it to take up the planks. This is not done. Also perhaps more annoyingly, there is a paper stuck to the wall to advise of fumes so 'no entry' however when I removed the paper, albeit carefully, the paint has come off so now I have 4 areas of paint missing on the wall. Id be interested to hear Tapcohomedry's comments

Soraya Osterberg

Job well done

I would like to say a big thank you to Tapco for their professional attitude and serice while carrying out damp repairs to my basement, finished 2 days ahead of schedule. Job well done and wouldn't hesitate to recommend or use again.

Stuart Inman

Highly recommended!

I was very impressed at the way the Tapco admin staff handled all of my enquiries and with the very competent specialists who carried out the work. Our living room and hall was badly damaged by a leaking pipe from the flat above, not only did they do an excellent job repairing it but they dealt with my insurance company who paid me in full. I wouldn't hesitate to recommend them.

Ms F Webster

Fantastic! Thank you Tapco!

I have just had to have very big and disruptive damp proofing work carried out in my new house but thankfully I chose Tapco HomeDry to do the work for me. The office staff were always helpful and friendly and the work was carried out professionally, and completed to a very high standard. Hopefully I will never need this sort of work carried out again but I would always recommend Tapco if anyone I know does Alex

Alex

Fantastic Service

I needed damp proofing work done to my renovated cottage and I am so glad I chose Tapco HomeDry to get this job done. Fast and professional workmanship very impressed! Thank you!

Nikki

Recommended every time

We have been recommending Tapco to our clients, who's lender requires a timber or damp survey, for many years and have always found their service helpful, quick and very professional. Their reports are very detailed, but easy to understand and the standard of their work is excellent. We can always recommend them to our clients with confidence. JML (Financial) Associates

JML Associates

woodworm

Surveyor very professional and workmen very competent. Everybody turned up on time and I could get through on the phone - no problems

Denise

Great Job - thank you !!

We bought a house that had a basement but was in need of some work. Right from the start we received a professional service. The work was carried out in a timely manor and there were no hidden surprises! Thanks You

Lucy Willows

Top Notch Service and a Job Well Done!

We received really professional service from our enquiry right through until the job was done. The team at Tapco did a great job at eliminating a persistent problem we were having with damp in our house. All of our questions were answered and they were very efficient and got the job done with minimal disruption for the family. Thanks Tapco

James Beaton

Amazing work, good customer service, helpful staff!

We called Tapco to assess a damp problem that we had in a property that we rent out and we are very pleased with they way that they've handled everything, from booking in the survey to finishing the job on time to a very good standard! We will definitely recommend them!

Mr T

Great service from the Tapco team.

The Tapco team helped me and my family escape an awful damp problem which was penetrating across all floors and up into the wall joints. It was a big job which was accompanied with, a great team and professional service. Job well done and one satisfied customer, happy to recommend.

Allan

An excellent job. Polite and efficient service.

Thank you Tapco. The job on my house had to be dramatically extended (the entire from re-rendered) when we discovered how badly it had been done by the people who built it in the first place. All of what was needed to fix the problem was explained carefully and then the work carried out efficiently and without delay. It was expensive (I've no idea what I should have expected to pay) - but I feel reassured that the work has been done to a very high standard and despite hoping I'll never need to - I would use Tapco again.

Marcus Brigstoke

Excellent job and service

I've used Tapco twice now for damp issues and each time they have done what they said they would - and ahead of schedule. They offer a very professional service and everyone I've dealt with has been really helpful. They are quick to respond - whether on phone or email and every question is answered thoroughly. I know damp work can be expensive so I was very aprehensive when I commisioned the work first time - but I made the right choice and had no hesitation the second time round.

Lena

Thank you Tapco

My wife and I would like to thank Tapco for our cellar work and for being service oriented about the small changes in scope. We would like to pass our 'Thanks!' to the entire Tapco team, who were professional, courteous and very conscientious. Tapco finished the cellar to a standard with which we are very happy and we would certainly recommend their services.

Steve Barker

Professional service - job done well and on time

It was a very messy business and pretty disruptive but the Tapco team arrived ready for work every morning and set about getting the job done. They were hard working, professional and polite and finished the job in exactly the time estimated. I highly recommend them. One small quibble - asking for an upfront payment for the initial quotation fee was a bit irritating though I can see they are trying to avoid time-wasters. Other companies didn't charge to come out and quote and it would be better if Tapco reviewed this practice.

Elaine

Very thorough survey and report!

The Tapco surveyor was very thorough, helpful and informative, explaining clearly what the problems were and what work was required to rectify them. Following his survey we have received a very detailed report and we will be using them to carry out their recommendations!

Jim Parson

Prompt professional service

I have been battling with the source of damp in my property for several years, with various conflicting opinions, yet within 5 minutes of Tapco checking the situation they could show and explain to me what the problem was. They gave a prompt quote and thorough, professional service from both a practical and administrative point of view. They came recommended to me and I would recommend them too. Very satisfied.

Anna Butcher

Reliable, solid damp proofing work

I've used Tapco twice now for damp-proofing a wall and also damp proofing an entire basement storage space using a membrane system. They are very reliable and punctual, and the work has been to a high standard (so far no damp!). This sort of work needs to be done properly and I would highly recommend Tapco to do it.

Luke

A good experience with Tapco Homedry

We had overall a good experience with Tapco. We have used them twice now. For external rendering and damp proofing. They got back to us quickly when we made an enquiry and sent us the information we required. Sometimes we have found their information a bit confusing but that is probably because we are not experts in damp proofing/rendering and had difficulty understanding exactly what services they were supplying to us for which parts of the house. They also gave us a 5% discount which we appreciated. Overall we had a good experience and Ms Ela Serban was very helpful.

Mrs Springfield

Honest professional service

I used Tapco to investigate some areas of potential damp in a property. The areas concerned turned out not to be damp and it was refreshing to work with a company that were honest about this - being no expert myself, they could have quite easily been dishonest and I would have believed them! Tapco did do some work to another area in that property and were very detailed and knowledgeable in their explanation of the cause of the issue and what would need to be done to resolve it. Communication with the office was smooth and hassle free. The workers arrived promptly, did a good job and left the property in clean and tidy as they found it. Very impressed!

Natasha

Very Professional Company

Tapco dealt with our problem promptly and the damp proofing work was carried out quickly and to a high standard. The surveyor Brian Tanner was very helpful throughout and even came round in the evening. I would highly recommend them.
Mr Skinner

Mr Skinner

This is a great report.

This is a great report. I am very happy to see something that explains the process so clearly.
01/09/2016

Brooks Independent Estate Agents.

Brooks Independent Estate Agents

Thank you.

Thank you for your message and thanks also to Mr Pope for his input and advice last Wednesday. His expertise and guidance was just what I needed to enable me to continue with my current project.
01/09/2016

Mr S Melvin

Very Impressed

I would just like to let you know how impressed we were with Martin and Vlad - both were so available, very helpful and totally understood how having this work done is not much fun! Martin in particular was great to work with and has fantastic client service skills. Thank you.

Helen

Did a Fantastic Job

Dear Tapco
on 21st September, for three days, Richard and Conor worked on our house, inside and out and did a fantastic job. Not only were they extremely thoughtful and tidy, they were also two really nice guys.
Once again Tapco, well done, you must be very proud of your staff.

Marion L.

Very happy with Tapco HomeDry

After we contacted two other big companies to solve our problems, we decided to use Tapco Homedry. From the beginning they tackled the issues as none of the others did. I must say that we are very happy with the team who carried out work at our house and with the customer care service we received.

Mr N Cella

Mr N Cella

5 Star Job, Thank you.

We are very happy with the service we received from Tapco. We found Tapco to be thoroughly professional from start to finish. The team we had on-site worked efficiently, no mess was left and their manners throughout were fantastic. It was a pleasure having our home serviced by Tapco and I will certainly be recommending Tapco to anyone who needs them. 5* job, thank you.
Helpful?

Bradley Walsh

Many Thanks Tapco

Just have to say many thanks to the really efficient and helpful carpenter who came and laid the laminate for us today. Made a lovely job and really cleaned up the inside flooring and outside wall that had got really messy over the coarse of all the works here.

Also great thanks to Vlad who sorted out all the problems that occurred during the job.

Rusell

An enormous THANK YOU.

16/12/2016
I wanted to say an enormous THANK YOU to you and your team, especially Martin, for helping us out today. I really am extremely grateful. We look forward to seeing the team again in the new year to complete this job and for the other quoted work - plus some, if history is anything to go by with this place! In the meantime, please wish everyone a very Merry Christmas and a Happy New Year!

Kind regards

Lynnette & Roger

Very Highly Recommended

10/01/2017

Great service, great technicians and most importantly a great job. I highly recommend them.

Rob Miller

Impressed Client

18/01/2017. Thanks for your email. The report has been passed to client and I am sure that they will go ahead but await their response.
The neighbour was also very impressed with the assessor and so has asked us to arrange a survey so that they can fix similar problems… good news!

TLC Estate Agents

Very Pleased Clients

20/01/2017. We are very pleased with the work carried out and even more pleased with the excellent conduct of your workers who were very kind, considerate, helpful, tidy and all in all, a pleasure to have them in our house. The two main workmen were David and Jack and the plasterer was Liam. Thank you very much.

Mr A Hughes

Ms M Liden

Firstly, I must say how impressed I was with your prompt handling of my request and the professionalism of your surveyor Vlad. I have not yet purchased the property and if I so, I will be instructing Tapco immediately to implement the recommendations in Vlad's very clear and easy to understand report.

Impressed Client

Fantastic Service

Thank you for the quick response. I just wanted to say we've had a fantastic service from all your Staff who have all been very efficient and great to deal with.
Kellie.

Fantastic Service

Excellent service from start to finish

Excellent service from start to finish. Great report, transparent and the team very helpful. I highly recommend Tapco Homedry to anyone who needs a damp proofing company. I can't fault them.
23/09/2017

Gordon

Mr & Mrs Walker

Following the favourable Tapco moisture survey we gave the wood parquet floor layer the go ahead to proceed with laying the floor, and it has now almost completely been laid on the Tapco screed without any problems.

We have found the service provided by Tapco to be excellent, from your rapid response when we needed the new damp proof membrane and concrete floor, through to staying with us and being available for discussion through the long time it took to dry, and providing the final moisture check report.

We have used Tapco in the past for solving other damp problems at this and other properties and have always found your service excellent. We would not go to anyone else if we ever had a damp problem again.
26/03/2018

Excellent Service

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