Which Service Do You Need?

Tell us what you're seeing and we'll point you to the right treatment. Four quick questions.

Symptom guide: what could it be?

Many damp and timber problems look alike at first glance. Use this guide alongside the quiz to understand the likely cause, then book a survey to confirm it.

Tide marks and salty plaster low on the wall

Most likely: rising damp. Ground moisture rising above a failed or bridged damp proof course.

Damp proofing

Damp patches that get worse after rain

Most likely: penetrating damp from gutters, pointing, render or the roof.

Damp proofing · Property maintenance

Black mould, streaming windows, worse in winter

Most likely: condensation caused by moisture and poor ventilation.

Condensation & mould control

Mould on clothes, curtains or inside wardrobes

Most likely: condensation and high humidity, often in bedrooms with external walls.

Condensation & mould control

A musty smell you can’t place

Could be: condensation, hidden damp, a damp sub-floor or timber decay under the floor. Worth a survey.

Request a survey

Timber cracked into cubes, white growth or grey strands

Most likely: dry rot. Act quickly, as it can spread through masonry.

Dry rot & timber treatment

Small round holes and powdery dust in wood

Most likely: woodworm. Fresh dust suggests an active infestation.

Dry rot & timber treatment

Soft, dark, spongy timber near a leak

Most likely: wet rot, caused by timber staying wet.

Dry rot & timber treatment

Wet walls or puddles in a basement or cellar

Most likely: water ingress under ground pressure. A damp proof course alone won’t fix it.

Basement waterproofing · Tanking

Horizontal cracks every few rows of bricks

Most likely: corroding cavity wall ties.

Wall tie replacement

A recent leak, burst pipe or flood

Act now: the structure needs drying and monitoring before repairs.

Water damage restoration

Buying a house and the survey flagged damp

You need: a specialist damp and timber report for your lender.

Pre-purchase surveys

Frequently asked questions

Is the quiz a diagnosis?

No. It is a guide to help you understand what might be going on. Damp and timber problems often look alike, so a specialist survey confirms the cause before we recommend any treatment.

Can I have more than one problem?

Yes, and it is common. Penetrating damp can lead to wet rot, a leak can trigger mould, and condensation and rising damp can occur in the same house. Our surveys look at the whole picture.

Browse all our services

Damp Proofing

Rising damp, penetrating damp and damp proof courses

Book a survey

Still not sure? Talk to a surveyor

Damp and timber problems often look alike. A specialist survey confirms the cause before any treatment is recommended.

Serving London, Surrey & the Home Counties

From our offices in Thames Ditton and Esher, our surveyors cover London and the surrounding counties, providing fast response times for residential and commercial properties alike.

We regularly work with:

  • Homeowners
  • Landlords
  • Estate agents
  • Property managers
  • Commercial property owners
  • Housing associations
  • Local authorities

Whether your property requires a damp survey, timber inspection or basement waterproofing system, our experienced team is ready to help.

Map of London and the Home Counties we cover

Our Trusted Accreditations

Our certifications reflect our commitment to the highest standards of work and quality.

Property Care AssociationTrustMarkBasement Waterproofing AssociationSafeContractorCHASAccreditation

Why Tapco

Why choose us

Established in 1971

Choosing Tapco HomeDry means choosing a company with a proven history of protecting properties across the South East.

  • Established in 1971
  • Over 55 years of industry experience
  • Thousands of successful property surveys
  • Honest, practical advice
  • Qualified specialist surveys
  • Comprehensive guarantees
  • Trusted by homeowners and commercial clients

We believe every property deserves an individual assessment. That’s why our recommendations are based on what your building genuinely needs, not unnecessary treatments.

FCA Status Disclosure

Tapco (Preservation) Ltd is an Introducer Appointed Representative (Financial Services Register No. 423558) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.

Finance available on Tapco treatments