Our – FAQ’s
What can I expect in your report?
Investigations carried out by us are very thorough and our reports, the most detailed in our industry. We make you aware of any building defects that can cause damp or decay and provide you with the correct advice on how to prevent it. Our report will contain clear recommendations, images of the moisture readings and a floor plan. Our surveyors are non-commission based and we only allow for remedial work where it is necessary. We are professional and it shows.
How long has Tapco been established?
We have been established since 1971 and for over 47 years, have been recognised as one of London and the Home Counties most established and reputable Damp Proofing, Basement Conversion, Dry Rot, Water Damage Restoration, and Property Preservation companies.
Are your surveyors qualified?
Yes, they have many years experience and are qualified damp & timber surveys, to the high standards of the PCA (Property Care Association).
How soon can I expect my report after you have carried out the survey?
You will usually receive our comprehensive report within three working days from the survey being carried out. This is usually by email but if you prefer a hard copy, this isn’t a problem. We know that if you are buying or selling a property your report may be urgent, so just tell us and we’ll try and speed this up for you.
Do I have to accept all of the work you recommend?
No, but we strongly recommend that you use us for all specialist work, including and especially the damp proof plastering system, which, if not done exactly to our specification, could invalidate our guarantee. Your are also advised to always use reputable, qualified contractors for all other aspects of work you need. Do it once, do it right.
Are your technicians trained?
Yes, our technicians are fully trained and very experienced in all aspects of damp proofing, timber preservation and property maintenance. They are particularly experienced at working in occupied properties, are always helpful, will respect your property and belongings and consider your needs at all times.
What happens to my guarantee if Tapco HomeDry ceases trading?
For a single premium, you can insure our guarantee for 10-years, with GPI (Guarantee Protection Insurance). This one off premium is very reasonable and we will process this for you. For your piece of mind this should be seriously considered and is very good assurance, especially if you ever decide to sell your property.
What other services can Tapco HomeDry provide to keep my home dry?
We are one of the only damp proofing companies that carry out every aspect of property maintenance to STOP DAMP damaging your property, from the roof to the drains and everywhere in between. We are a one-stop company. To find out more visit our Services page.