Our – FAQ’s

What can I expect in your report?

Investigations carried out by us are very thorough and our reports, the most detailed in our industry. We make you aware of any building defects that can cause damp or decay and provide you with the correct advice on how to prevent it. Our report will contain clear recommendations, images of the moisture readings and a floor plan. Our surveyors are non-commission based and we only allow for remedial work where it is necessary. We are professional and it shows.

How long has Tapco been established?

We have been established since 1971 and for over 47 years, have been recognised as one of London and the Home Counties most established and reputable Damp Proofing, Basement Conversion, Dry Rot, Water Damage Restoration, and Property Preservation companies.

Are your surveyors qualified?

Yes, they have many years experience and are qualified damp & timber surveys, to the high standards of the PCA (Property Care Association).

Do you make a charge for surveys?

Like many reputable companies it is our policy to charge a nominal fee for most surveys. However, if you instruct us to carry out the work, we will deduct this from the cost, so it becomes an actual free survey. Don’t be misled  by companies who offer free survey because many of their surveyors are commission based, so it is their interest to get as much work as possible. Tapco HomeDry’s surveyors are not paid commission and will only allow for remedial work, where it is necessary.

We do not charge regular clients, referrals or corporate clients for damp and timber surveys.

How soon can I expect my report after you have carried out the survey?

You will usually receive our comprehensive report within three working days from the survey being carried out. This is usually by email but if you prefer a hard copy, this isn’t a problem. We know that if you are buying or selling a property your report may be urgent, so just tell us and we’ll try and speed this up for you.

 

Do I have to accept all of the work you recommend?

No, but we strongly recommend that you use us for all specialist work, including and especially the damp proof plastering system, which, if not done exactly to our specification, could invalidate our guarantee. Your are also advised to always use reputable, qualified contractors for all other aspects of work you need. Do it once, do it right.

 

Are your technicians trained?

Yes, our technicians are fully trained and very experienced in all aspects of damp proofing, timber preservation and property maintenance. They are particularly experienced at working in occupied properties, are always helpful, will respect your property and belongings and consider your needs at all times.

 

What happens to my guarantee if Tapco HomeDry ceases trading?

For a single premium, you can insure our guarantee for 10-years, with GPI (Guarantee Protection Insurance). This one off premium is very reasonable and we will process this for you. For your piece of mind this should be seriously considered and is very good assurance, especially if you ever decide to sell your property.

 

What other services can Tapco HomeDry provide to keep my home dry?

We are one of the only damp proofing companies that carry out every aspect of property maintenance to STOP DAMP damaging your property, from the roof to the drains and everywhere in between. We are a one-stop company. To find out more visit our Services page.

1. Contact

Book a specialist survey appointment.

  • Home owners & pre-purchasers
  • Estate Agents & Businesses
  • Covering London / Home Counties

2. Survey

Our surveyor will discuss all aspects of his survey with you.

  • Investigations and tests are thorough and accurate
  • Comprehensive report and recommendations
  • Long term member of the PCA

3. Treatment

All work is carried out by our experienced technicians to the high standards of the PCA.

  • We only recommend remedial treatment, where it is necessary
  • Only the safest of preservatives are used, with a one-hour re-entry time
  • All preservatives are aqueous based and odourless

4. Aftercare

For a single premium you can insure our guarantee with Guarantee Protection Insurance (GPI).

  • Low costs, single premium, guarantee insurance
  • In the unlikely event we cease trading, our guarantee is protected
  • Should you sell your property, both our guarantee and GPI are transferable
Book a survey appointment today
Call: 0800 195 9878

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