Our – FAQ’s
How long has Tapco been established?
We have been established since 1971 and for over 46 years, have been recognised as one of London and the home counties most established and reputable Damp Proofing, Dry Rot, Water Damage Restoration, Basement Conversion and Property Preservation companies.
Are your surveyors qualified?
Yes, they are Property Care Association (PCA) qualified Timber & Damp surveyors with many years experience.
Do you make a charge for surveys?
Yes. It is our company policy to make a nominal charge for surveys but if you instruct us to carry out the work, we will deduct this from the final invoice, so it becomes an actual free survey. Don’t be fooled by the companies who offer a ‘free’ survey because it has to be hidden in their prices. We do not charge our regular or corporate clients for damp and timber surveys.
How soon can I expect my report after you have carried out the survey?
You will usually receive your report within three working days of the survey being carried out. This is initially by email, followed by a hard copy, or which ever you prefer.
Do I have to accept all of the work you recommend?
No, but we strongly recommend that you use us for all of the specialist work, including and especially the Damp Proof Plastering System, which, if not done exactly correctly, could invalidate our guarantee.
Are your operatives trained?
Yes, our operatives are fully trained and very experienced, especially at working in occupied properties; they will respect your property and belongings and consider your needs at all times.
What happens to my guarantee if Tapco ceases trading?
For a single premium, you can ensure our guarantee with Guarantee Protection Insurance (GPI). The premium is very reasonable and we will process this for you. This is a very good thing to have if you ever decide to sell your property.
What other services can Tapco provide to ensure my property is free from damp?
We carry out every aspect of property maintenance to STOP DAMP damaging your property, from the roof to the drains. We are a one-stop company. You can find more details on our Services page.