Our – FAQ’s

How long has Tapco been established?

We have been established since 1971 and for over 46 years, have been recognised as one of London and the home counties most established and reputable Damp Proofing, Dry Rot, Water Damage Restoration, Basement Conversion and Property Preservation companies.

Are your surveyors qualified?

Yes, they are Property Care Association (PCA) qualified Timber & Damp surveyors with many years experience.

Do you make a charge for surveys?

Yes. It is our company policy to make a nominal charge for surveys but if you instruct us to carry out the work, we will deduct this from the final invoice, so it becomes an actual free survey. Don’t be fooled by the companies who offer a ‘free’ survey because it has to be hidden in their prices. We do not charge our regular or corporate clients for damp and timber surveys.

How soon can I expect my report after you have carried out the survey?

You will usually receive your report within three working days of the survey being carried out. This is initially by email, followed by a hard copy, or which ever you prefer.


Do I have to accept all of the work you recommend?

No, but we strongly recommend that you use us for all of the specialist work, including and especially the Damp Proof Plastering System, which, if not done exactly correctly, could invalidate our guarantee.


Are your operatives trained?

Yes, our operatives are fully trained and very experienced, especially at working in occupied properties; they will respect your property and belongings and consider your needs at all times.


What happens to my guarantee if Tapco ceases trading?

For a single premium, you can ensure our guarantee with Guarantee Protection Insurance (GPI). The premium is very reasonable and we will process this for you. This is a very good thing to have if you ever decide to sell your property.

What other services can Tapco provide to ensure my property is free from damp?

We carry out every aspect of property maintenance to STOP DAMP damaging your property, from the roof to the drains. We are a one-stop company. You can find more details on our Services page.

1. Contact

Book a specialist survey appointment.

  • Home owners & pre-purchasers
  • Estate Agents & Businesses
  • Covering London / Home Counties

2. Survey

Our surveyor will discuss all aspects of his survey with you.

  • Investigations and tests are thorough and accurate
  • Comprehensive report and recommendations
  • Long term member of the PCA

3. Treatment

All work is carried out by our experienced technicians to the high standards of the PCA.

  • We only recommend remedial treatment, where it is necessary
  • Only the safest of preservatives are used, with a one-hour re-entry time
  • All preservatives are aqueous based and odourless

4. Aftercare

For a single premium you can insure our guarantee with Guarantee Protection Insurance (GPI).

  • Low costs, single premium, guarantee insurance
  • In the unlikely event we cease trading, our guarantee is protected
  • Should you sell your property, both our guarantee and GPI are transferable
Book a survey appointment today
Call: 0800 195 9878

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