What do you do when you have Water Damage and the ceiling falls down and your furniture and carpets are wet at your property in East Sussex? You will probably panic! Imagine your ceiling is sagging and part of it has collapsed all over your floor. Your carpet is saturated under foot and it is raining from the flat above. There is an awful mess, your furniture appears to be ruined and your neighbour upstairs is completely oblivious and doesn’t know anything about what is happening to your flat. Even worse, your property may have been flooded from a burst water main, a rain storm or an over flowing river. Whatever the cause you need to call us immediately to arrange a specialist survey and start the restoration work as soon as possible.
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If it’s a water leak from the floor above you, hopefully your neighbour knows about it and they can immediately stop it it by turning off the water supply off and calling a qualified emergency plumber to repair the leak. Now you should be calming a little and thinking about what you need to do next? Obviously there’s a lot of clearing up to do but before you start, take some photographs of the damage to show your insurance company. Now call your insurance company. As soon as you have done this, remove any damp or wet soft furnishings, such as cushions, curtains and carpets and move them somewhere warm to dry.


The insurance company may ask you to call a water damage restoration specialist, such as Tapco HomeDry, to carry out a survey, report on the extent of the damage and produce a report for their approval. Our Property Care Association (PCA) qualified damp and timber surveyors will carry out a detailed survey using a Thermal Imaging Camera and calibrated damp meter, taking images of all damaged areas. Following the insurance companies approval, we will install industrial dehumidifiers and warm air fans to produce rapid drying prior to commencing the restoration work. The insurance company will possibly appoint a loss adjuster to assess the damage and on agreement with our recommendations they will confirm their liability and pay for the restoration work. Following this Tapco HomeDry’s very experienced water damage restoration specialists will carry out the complete restoration work to the highest possible standard and get you back to normal as quickly as possible.

Tapco HomeDry has been established since 1971 and are recognised as one of London and the Home Counties longest established and reputable Water Damage Restoration, Damp Proofing and Dry Rot eradication specialists. We are long term members of the Property Care Association (PCA), Trust Mark (Government Endorsed Standards) and associated members of the British Damage Management Association (BDMA). We are also an accredited Which? Trusted Trader so don’t compromise, call us first.

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